Privacy, security, confidentiality and great customer service are important to BIBO. The following terms and conditions endeavour to make our website a safe and easy place to shop. You should understand that by using this website you agree to the following terms and conditions.
Your contract is with BIBO Water (Proprietary) Limited (“BIBO”). You agree that e-mail will be used as the standard means of communication. If your order is accepted, we will send you an e-mail confirming this. Customer details will be stored by BIBO separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. BIBO does not store credit card information. BIBO shall take all reasonable steps to protect the personal information of users. We do not sell our customer’s details. When you create an account we will sign you up to our e-marketing, but you can unsubscribe from these at any time by clicking the link in the email. Credit card transactions will be acquired for BIBO via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za. to view their security certificate and security policy. At your election you can either pay for the order in full at the time the order is placed or over a period of a year or two in the form of monthly payments. Payment may be made via Visa and MasterCard credit or debit cards or by bank transfers into the BIBO bank account.
You undertake that all details which you provide to us for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order. Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable. All prices on this site include South African VAT at the prevailing rate unless otherwise stipulated.
For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
If you have a discount code, then it must be entered into the voucher code box in ‘your cart’, and must be done so at time of ordering. You must be logged in to your account in order to use a discount code. We will not be able to apply a discount code to an order after it has been processed, and no refunds will be given. If you wish to apply a discount code to an item that you have on back order then the order will need to be placed again, (and postage paid again) as we are unable to apply a discount to an order that we have already received and charged for.
Subject to availability and receipt of payment, BIBO will aim to contact all customers with 24 hours of ordering a BIBO to arrange delivery and in certain cases installation as well. During busy periods this may take slightly longer.
A statutory cooling off period of 7 days applies to all orders in accordance with required legislation.
We will contact you to arrange your delivery and in certain cases your installation as well, anywhere within South Africa. We will not charge you for any delivery charges within South Africa for purchases above R500. If you are not on site when we arrive then we reserve the right to charge you for an unnecessary call out.
Cooling off period
You have a cooling off period of 7 working days in which to cancel your order. We hope that you will be delighted with your BIBO product, but please remember that if you decide within the first seven working days of receipt that the goods are not to your satisfaction you may return them to us. All we ask is that you return the goods in their original packaging and condition.
How to return or exchange items
The provision of goods and services by BIBO is subject to availability. In cases of unavailability, BIBO will refund the client in full within 30 days.
You may be entitled to a refund or replacement where goods are faulty or not as described. If the item is damaged or faulty, we will cover the transportation cost within South Africa of sending the item back to us. Please ensure that if you are sending anything back to us that you request a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage.
If you wish to return an item which is not damaged or faulty, then you can return the item for a refund or exchange, provided the goods are in their original packaging and condition, but this is done at your own cost and original postage paid will not be refunded. If you have requested a refund, this will be processed within 30 days of receipt of your returned items. If this refund is made directly to your credit card this should appear on your next credit card statement. If you have returned an item, we ask that you allow up to 14 working days for the item to be received back with us and to be processed by our returns department, before you query the return.
Notes to BIBO colours
Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while the colour reproduction is a close representation, a very slight variation in the actual goods may occur.
Country of domicile
This website is governed by the laws of South Africa and BIBO chooses as its domicilium et executandi for all purposes under this agreement, whether in respect of court process, notice or other documents or communication of whatsoever nature. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of South Africa.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)
These terms and conditions contain the entire agreement between you and BIBO relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms shall remain.
All material and software is copyright protected and all rights are reserved. It is strictly prohibited to copy, republish or redistribute any of the material and software contained in the BIBO site other than for use by the press.
BIBO may, in its sole discretion amend this agreement and these terms and conditions or any part thereof at any time without notice. All purchases from the date of posting onwards will be governed by the amended new version.
BIBO attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. BIBO does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties. BIBO does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.
BIBO will do its best to correct errors and omissions as quickly as practicable after being notified of them. BIBO makes no representations about the fitness for a particular purpose of any of the products or services available on this website. BIBO does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.
BIBO takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. BIBO will however only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim. This Liability section applies only to the extent permitted by law.
By placing an order you are agreeing to these terms.
BIBO does not currently accept orders from outside South Africa. The offering on this website is therefore available to South African customers only.
This website is run by BIBO Water (Proprietary) Limited based in South Africa trading as BIBO with registration number 2010/001715/07.
Tel: 0800 00 BIBO (2426)